Filter Out the Ordinary.
Build the Extraordinary.
Founded in 1953, we are a third-generation family business with a team of passionate professionals dedicated to providing top-notch air filtration solutions to our valued customers. Our company was founded with the mission to improve indoor air quality for homes and businesses, ensuring a healthier and more comfortable environment for all.
Why Work with Us
More than just a job—join a family legacy.
Family-Owned Values
As a third-generation family business, we treat our team like family. Your success is our success, and we're invested in your long-term growth and wellbeing.
Inclusive Environment
We celebrate diversity and foster an inclusive workplace where everyone's voice is heard and valued. Different perspectives make us stronger.
Dog-Friendly Office
Bring your furry friend to work! Our dog-friendly office creates a relaxed, enjoyable atmosphere that makes every day a little brighter.
Comprehensive Benefits Package
We take care of our team with competitive compensation and benefits that support your health, happiness, and future.
Competitive salary and performance bonuses- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Company events and team building activities
Open Positions
Start your journey with us today.
Customer Service Representative
The Customer Service Representative (CSR) is responsible for delivering exceptional customer service by responding to customer inquiries, resolving issues, and supporting account-related needs in a timely and professional manner. This role requires strong attention to detail, effective communication skills, and the ability to manage multiple priorities in a fast-paced environment. The CSR serves as a key point of contact between customers, internal teams, and vendors to ensure a positive customer experience.
Customer Service & Account Support
- Enter customer orders and quote requests received via email, phone, and in person into ERP system for processing.
- Provide accurate account information to customers, including account balances, transaction history, order status, shipment tracking, and pricing.
- Respond promptly and professionally to customer inquiries, complaints, and service requests.
- Resolve customer concerns efficiently while maintaining a strong sense of urgency and customer satisfaction.
- Work closely with Territory Managers to build and maintain effective relationships with customers by actively listening to their needs and recommending appropriate products and services.
- Research and identify specialized products within the product line to meet customer requirements.
Administrative & Coordination Duties
- Prepare reports, documentation, and correspondence as needed.
- Develop and maintain relationships with vendor contacts to ensure customer orders are processed accurately and remain on schedule.
- Collaborate with internal teams to support workflow, priorities, and service goals.
- High School diploma or equivalent required; Bachelor’s degree preferred.
- Excellent customer service and interpersonal skills.
- Strong attention to detail with a high level of accuracy.
- Proven ability to manage multiple tasks, meet deadlines, and prioritize workload effectively.
- Strong organizational, problem-solving, and analytical skills.
- Ability to work independently as well as collaboratively within teams and committees.
- Ability to communicate effectively with individuals at all levels and from diverse backgrounds.
- PC proficiency with strong Microsoft Office skills, particularly Word and Excel.
- Strong sense of urgency and follow-through
- Competitive, goal-driven mindset with a desire to meet or exceed individual and company goals
- Adaptable, flexible, and willing to work within changing priorities
- Exceptional work ethic with strong follow-up skills
- Versatility and enthusiasm for learning new tasks and responsibilities
Don't see the right fit?
We're always looking for talented individuals to join our team. Send us your resume and let us know how you can contribute to our mission.